Let's Get in Touch

To ensure we provide you with the most accurate and comprehensive initial estimate, the more detail you can provide, the better. Think of it as painting a picture for us with words. Start with the basics, such as the specific rooms or areas you want painted (e.g., "living room, two bedrooms, and the main hallway"). It's also incredibly helpful to mention if you want the ceilings, trim, baseboards, or doors included, as these are calculated separately. Next, please provide approximate dimensions or square footage if you know it; even a rough guess like "the master bedroom is about 15x15 feet" is useful for our material and labor calculations. Critically, please describe the current condition of the walls. Are there numerous nail holes, stress cracks, visible water stains, or areas with peeling paint? Mentioning any required drywall repairs helps us allocate the necessary time for preparation, which is the foundation of a flawless finish. Finally, let us know your desired timeline, whether it's a hard deadline ("we need this completed before our move-in on June 1st") or a flexible window ("sometime in the next 4-6 weeks"). This information allows us to check our schedule for availability and provide a realistic project plan from the very beginning.

We are fully committed to providing prompt and professional communication, as we know your time is valuable. Once you submit a request through our website form, it is instantly routed to our dedicated client relations team. During our standard business hours (Monday - Friday, 8:00 AM - 6:00 PM), you can expect to receive a personal response via email or a phone call within 1 to 2 hours. This initial contact is to acknowledge we've received your request, clarify any immediate questions, and schedule your formal consultation. For any requests submitted after business hours, on weekends, or during a holiday, we guarantee a response first thing on the very next business day. For example, a form submitted on a Saturday morning will be answered promptly on Monday morning. For the fastest possible service or for urgent project inquiries, we always encourage you to call our office directly during business hours. Rest assured, you will be contacted by a person, not an automated system, who is ready to personally assist you in moving your project forward.

It's important to distinguish between an initial estimate and a final, fixed-price proposal. The estimate you might receive based on your initial online submission is a preliminary, non-binding figure designed to give you a general idea of the potential investment for your project. It's a "ballpark" number for budgeting purposes, based solely on the information you've provided. To generate a final, comprehensive, and fixed-price proposal that we stand by, a formal consultation is necessary. This step is crucial and protects you from any unexpected costs. During this consultation, either in-person or virtually, our experienced estimator will take precise laser measurements, thoroughly assess the condition of the surfaces, identify the specific preparation work needed (sanding, patching, priming), and confirm all logistical details like access and furniture moving. This meticulous process allows us to create a highly detailed, line-itemed proposal that outlines the full scope of work, material costs, and labor. This final proposal is the contractual price for your project, ensuring complete transparency with no hidden fees or surprises down the line.

Yes, absolutely. We offer several convenient ways to schedule your consultation. Our standard procedure is that after you submit an inquiry via our website, one of our client relations managers will contact you personally to coordinate a consultation time that best fits your schedule. During this call, you can choose between our two main options. The first is a traditional in-person consultation, which we highly recommend. This allows our estimator to see the space, take exact measurements, and discuss nuances with you face-to-face, resulting in the most accurate proposal. The second option is a virtual consultation conducted over a video call, which is perfect for clients with tight schedules or for getting a preliminary discussion underway quickly. For the most streamlined experience, however, we encourage you to download and use the ChromaCoat Pro mobile app. The app features a built-in scheduling tool where you can see our team's live availability and book your preferred consultation slot directly, 24/7, without any need for back-and-forth emails or phone calls. It's the most efficient way to get your project started.

ChromaCoat Pro proudly serves a broad and ever-expanding service area covering the main metropolitan region and many of its surrounding suburbs. We intentionally do not publish a fixed map with rigid boundaries because our service area is dynamic and grows as we do. This flexibility allows us to occasionally take on projects that might be slightly outside our typical range, depending on our crew's schedule and the project's scope. The most definitive and quickest way to determine if your property falls within our service area is to simply contact us with your address or, at a minimum, your zip code. You can include this in our website's contact form, mention it when you call, or input it into our mobile app. Our system can instantly verify your location. We promise to be direct and transparent; if you are outside our current operational zone, we will inform you immediately to respect your time. In some cases, we may even be able to refer you to another trusted professional in your specific area. So please, don't hesitate to reach out and ask—we're always happy to check.

We absolutely understand that certain situations require a much faster turnaround, whether it's for a move-in/move-out deadline, preparing for a special event, or coordinating with other renovation timelines. We have a process specifically for these urgent requests. The most effective method is to call our office directly during business hours. Speaking with a scheduler live allows us to immediately assess our current project calendar and crew availability to see where we can potentially fit you in. If you are using our online contact form, please be sure to explicitly state your deadline in the very first sentence of the project details. For example: "URGENT REQUEST: We need our entire condo painted before our lease ends on the 31st." This flags your submission for priority review. Our project managers will then treat your request with the utmost urgency, exploring all scheduling possibilities. While we cannot guarantee that we can accommodate every last-minute request due to existing commitments, we maintain a level of flexibility in our operations for exactly these types of situations and will make every possible effort to meet your timeline. The more notice you can give, even for an urgent project, the greater the likelihood of us being able to serve you.